Terms and Conditions

Effective Date: 01/03/2025

1. General Terms

By using Kapuwek.com, you acknowledge and agree to the following:

• All actions taken on this website are the sole responsibility of the user. This means that any activity you perform on our platform is entirely your responsibility. Whether it's creating a profile, messaging another user, or participating in any interactions, you are accountable for what you do. If you break any rules or engage in harmful behavior, we hold you responsible for those actions. We cannot be held liable for your actions, so it's important to use the website in a respectful, lawful, and ethical manner. For example, if you decide to share personal information, make contact with another user, or meet someone offline, those are choices you make, and we do not take responsibility for the outcomes of those decisions.
• Users must comply with all laws applicable in their country of residence. When you use our service, you are required to follow the laws of the country you live in. Every country has its own laws regarding online activities, privacy, identity protection, and online dating. By using our platform, you agree to comply with these laws. For example, if you're in a country where online dating services are regulated by certain rules (e.g., age restrictions or specific privacy protections), it's your responsibility to make sure you're using the service in a legal way. If you engage in illegal activities or violate local regulations, you will be held accountable, not us.
• Our service is a platform for connecting people, and we are not responsible for any further interactions or relationships. Our service is designed to connect people – that's the extent of what we do. We provide a platform where individuals can create profiles, browse other profiles, and potentially connect with others. However, once two users connect, we are not responsible for any further actions they take. This includes things like messaging, meeting, or forming any kind of relationship (romantic, friendly, professional, etc.). For example, if two users exchange personal information and decide to meet in person or develop a relationship, that's entirely up to them. We are not responsible for how those interactions unfold, any misunderstandings that may arise, or any negative experiences that happen between users after they connect through our platform. Our responsibility is limited to providing a safe environment for users to meet and interact. After that, it is up to users to maintain a level of integrity, safety, and responsibility in their interactions.
• Users are prohibited from using our service for unlawful activities, harassment, or fraud. This clause makes it clear that illegal activities and harmful behavior are strictly prohibited on our platform. These behaviors include, but are not limited to, things like: Fraud: If you use false information, fake identities, or scam others for money, goods, or services, that's considered fraud. This could include pretending to be someone else or misleading users in any way. Harassment: If you harass, threaten, or intimidate other users, either online or through offline actions, this is a violation of our terms. Harassment can include offensive messages, unwanted attention, or any action that makes another user feel unsafe or uncomfortable. Unlawful Activities: This could include anything illegal, such as engaging in hate speech, promoting violence, sharing illegal content, or using our platform for any illegal purpose (like trafficking, abuse, or exploitation). We take these issues seriously, and any user found engaging in such activities will face immediate consequences (including being banned from the platform). We are committed to maintaining a safe, respectful, and lawful community, and any violation of this rule could result in permanent removal from the platform.

2. Payments & Refund Policy

• All payments are non-refundable, as they cover service charges and platform access. When you make a payment on our platform, the amount you pay is non-refundable. This means that once you've paid, the payment is final and cannot be returned to you, regardless of any reason. The payment you make is used to cover the cost of the services we provide, including: Listing your profile on our platform. Access to our platform's features and tools. The maintenance and operation costs of running the service, which include security, customer support, and technical infrastructure. Once your payment is processed, it is used to maintain and operate the platform, and thus, it cannot be refunded for any reason. We advise all users to carefully consider their decision before making a payment.
• Users are paying for the listing and access to features, not for guaranteed matchmaking. It’s important to understand that by making a payment, you are purchasing the ability to list your profile on our platform and access certain features that help facilitate connections. This may include: Creating a profile that other users can view. Using search tools to find and connect with potential matches. Accessing communication features like messaging and notifications. However, payment does not guarantee that you will find a match or have any particular outcome from using our service. We provide the tools and platform to help facilitate connections, but we cannot guarantee successful matches or the success of any interactions. The ultimate outcome depends entirely on how users interact with each other. In other words, the payment covers access to the platform and its tools, but we do not guarantee matchmaking success. If you are dissatisfied with the outcome or experience on the platform, we cannot offer a refund.
• Refunds will not be issued under any circumstances, including dissatisfaction with the service. Once a payment has been made for any subscription, feature access, or service on our platform, we do not issue refunds. This includes situations where users may feel dissatisfied with the service, didn’t find a match, or had expectations that weren’t met. Refunds are not offered for any of the following reasons: Not finding a match or dissatisfaction with the people you meet. Change of mind after making the payment. Technical issues, as long as the platform remains operational and accessible. Personal dissatisfaction with any feature or aspect of the platform, such as how it functions or the quality of service provided. Our platform is designed to offer access to services, not guaranteed results. We provide you with the tools and the platform, but what happens after that is entirely up to you and the other users on the platform.

3. User Conduct & Account Termination

• Users must provide accurate and legal information during registration. When you register on our platform, you are required to provide accurate and truthful information about yourself. This includes personal details such as your name, date of birth, relationship status, and any other information requested during the registration process. It is essential that all the information you provide is legal, correct, and up-to-date. By registering with our platform, you confirm that you are submitting genuine, truthful data that can be verified. Providing false or misleading information not only undermines the integrity of our platform but also violates the terms of service. If we find that you have submitted inaccurate or fraudulent information, your account may be suspended or terminated immediately. We also reserve the right to ask for additional documentation or conduct verification checks to ensure the information you provide is legitimate. These checks are in place to maintain the security and safety of our community. Providing fraudulent or false information may also result in legal consequences depending on the severity of the violation.
• Fraud, false information, or attempts to damage our platform’s reputation will result in a permanent ban. We take fraudulent activity and attempts to damage our platform’s reputation very seriously. If we detect any form of fraud, false information, or behavior designed to harm the credibility and reputation of our platform, your account will be permanently banned without notice. This includes but is not limited to: Creating fake profiles or providing incorrect personal details. Engaging in fraudulent activities such as scamming or phishing attempts. Spreading false or defamatory information about our platform or other users. Engaging in behavior that deliberately harms the reputation, integrity, or security of the platform. We are committed to providing a safe and respectful environment for all users, and any attempts to undermine this will not be tolerated. Once banned, your access to our platform will be permanently revoked, and you will no longer be able to use our services.
• Accounts may be terminated at our sole discretion if we suspect violations of our policies. We reserve the right to terminate accounts at our sole discretion if we suspect that a user has violated any of the terms and conditions outlined in our policies. This includes, but is not limited to: Engaging in behavior that breaches the user conduct rules outlined in our terms. Suspected fraudulent activity or misuse of the platform. Any other activities that we believe compromise the integrity of our platform. If we detect suspicious activity or have reason to believe that a user is engaging in activities that violate our policies, we may suspend or terminate the account without prior notice or warning. This is done to protect the safety and security of our platform, as well as the interests of other users. It is important to note that we make these decisions based on our own judgment and the specific details of the situation. If your account is terminated, you may not be eligible for reinstatement, and you will no longer be able to access or use our services.

4. Profile Removal & Relationships

Users must notify us if they enter into a relationship, so we can remove their profile. Failure to do so may result in continued visibility.Once you have found a partner through our platform, it is your responsibility to inform us so that we can remove your profile from our active listings. We provide a service that allows people to meet and get to know each other, but once a relationship is established, your profile should no longer be visible to other users. This policy helps to maintain the accuracy and relevance of the platform by ensuring that only active users are listed. It also protects both you and other users by preventing misunderstandings or inappropriate matches. If you have found someone special and no longer wish to use the platform, please notify us promptly so that we can proceed with removing your profile from the website. What Happens If You Don’t Notify Us? If you do not notify us about entering into a relationship, your profile may remain visible on the platform. This could lead to potential confusion, as other users might assume that you are still available, when in fact you are no longer using the platform for matchmaking. While we will make efforts to ensure profiles are accurately reflected in the system, we cannot be held responsible for the continued visibility of your profile if you have not informed us. It is in your best interest to remove your profile once your relationship has been established, so we can make sure our platform is kept up to date.

5. Identity Verification & Fraud Prevention

• Users must provide real and legal documents for verification.
• Providing fake information will result in permanent account suspension.

In order to ensure a safe, trustworthy, and secure environment for all users, we require that every user provide real and legally valid documentation during the registration or verification process. This helps us confirm the authenticity of the information provided and maintain the integrity of the platform. The documents we request may include, but are not limited to: Government-issued ID (e.g., passport, driver’s license, national ID card) Proof of address (e.g., utility bill, bank statement) Other legal documentation as may be required for verification purposes This process is essential for the security of all users and ensures that profiles represent genuine individuals. By completing the verification process, you are helping to prevent fraud, identity theft, and other malicious activities that could harm the community. What Happens if You Provide Fake or Fraudulent Information? If you provide false, misleading, or fraudulent documents during the registration or verification process, your account will be suspended permanently without notice. We take fraud prevention seriously, and providing fake information is a direct violation of our Terms and Conditions. Such actions can lead to a permanent ban from the platform, and you will not be allowed to register or use our services in the future. Moreover, depending on the nature and severity of the fraudulent activity, we reserve the right to report the issue to legal authorities, who may take further action if necessary. Why Do We Require Real and Legal Documentation? Our service is built on trust and transparency. Accurate verification allows us to ensure that users are who they claim to be, helping to avoid any potential fraud or misrepresentation. This helps to build a secure community where users can interact with confidence. If users could falsify their information, it would undermine the entire purpose of the platform and make it a dangerous environment for others. By requiring real documents, we ensure the platform remains safe, authentic, and reliable for everyone.

6. Security & Data Protection

• We implement strict security measures to protect user data.
• However, no system is 100% secure, and we do not guarantee full protection against breaches.

We understand that the protection of user data is a top priority and take this responsibility seriously. Our platform implements strict security measures to protect the personal and sensitive data of all users. This includes the use of advanced encryption, secure storage protocols, and regular security audits to minimize the risk of unauthorized access. We strive to maintain the highest level of data security possible, and continuously work to enhance our protective measures as new security challenges arise. Despite these extensive precautions, it is important to acknowledge that no system is completely invulnerable. While we do everything in our power to prevent security breaches and unauthorized access to user information, the reality of cybersecurity threats means that data breaches can still occur. Hackers, malware, and other forms of cyber-attacks are constantly evolving, which means there is always a risk—however small—that sensitive information could be compromised. Therefore, while we are committed to safeguarding your data to the best of our abilities, we cannot guarantee 100% protection against breaches. Users must understand that the internet, by its very nature, carries risks, and that even with all the efforts we make to protect user information, there is always some level of exposure. In the event of a breach, we will take immediate steps to mitigate the damage, notify affected users, and cooperate fully with the appropriate authorities to resolve the situation. However, it is important to recognize that users also play a role in protecting their personal information. For example, users should take care to protect their login credentials and avoid sharing sensitive data in insecure environments.

7. Updates & Compliance

• We reserve the right to update these terms at any time without prior notice.
• Users must check this page regularly to stay updated.

We reserve the right to update, modify, or amend these Terms and Conditions at any time, without prior notice to users. As our service evolves or as legal, regulatory, or operational requirements change, we may need to make adjustments to ensure that our terms remain current and compliant. These updates may involve changes in how we collect, use, or protect user information, the services we offer, or the rules governing the use of our platform. Given that these updates can occur at any time, users are responsible for regularly reviewing this page to stay informed about the most recent version of the Terms and Conditions. By continuing to use our platform after updates are made, users automatically agree to the new terms, which supersede any previous versions. If any updates or changes significantly affect the nature of the service or your user rights, we may provide an additional notification, such as an announcement on the website or via email. However, users must understand that regular checks of this page are essential, as we cannot be held liable for any misunderstanding or issues resulting from users not being aware of changes to the terms. Ultimately, it is the user’s responsibility to remain up-to-date with our Terms and Conditions to ensure that they are aware of their rights and obligations while using our service.

8. Dispute Resolution & Legal Compliance

• Disputes should be resolved privately; if unresolved, they will be handled under local laws.
• We cooperate with legal authorities in cases of fraud or illegal activities.

In the event that a dispute arises between users, we encourage all parties to resolve the issue privately through direct communication and negotiation. Our platform aims to provide a space for connection and interaction, and we believe that many issues can be resolved without external involvement. However, if the dispute cannot be settled privately, it will be handled according to the laws of the user’s country of residence. This means that local jurisdiction and legal frameworks will govern the resolution process. Furthermore, Kapuwek.com fully cooperates with legal authorities in cases involving fraud, harassment, identity theft, or any other illegal activities. If a user engages in activities that violate the law, we are committed to supporting investigations and complying with legal requests. This includes sharing relevant information with law enforcement agencies or other governmental bodies as required by law. We take the safety and integrity of our platform seriously, and any unlawful activity may lead to the immediate suspension of the user's account and potential legal action. Our primary goal is to ensure that our users can interact in a safe, secure, and respectful environment, and we will work diligently with authorities to address any violations of the law.

Privacy Policy

Effective Date: 01/03/2025

1. Information We Collect

• Public Information: Profile details such as name, gender, age, interests, and preferences.
• Securely Collected Data: Passwords (encrypted), user interactions, and digital fingerprints for security.
• Private Data (off-server): ID verification, phone numbers, and locations (optional).

We collect Private Data such as ID verification and phone numbers, and meeting locations are only collected if the user notifies us about a meetup. This helps us ensure that the user's identity is verified and adds an extra layer of safety for in-person interactions. However, the collection of location data is optional and only happens when the user chooses to share it in connection with a meeting.

2. How We Use Your Information

• To create and manage user profiles.
• To facilitate matchmaking and communication.
• To ensure security and prevent fraudulent activities.
• To comply with legal requirements.

We use your information in several ways to ensure a smooth and secure experience. First, it's used to create and manage user profiles, allowing users to set up their accounts and personalize their experience. We also use your data to facilitate matchmaking and communication, helping you connect with potential matches and interact with other users. To maintain a safe environment, we use your information to ensure security and prevent fraudulent activities, such as detecting suspicious behavior or protecting against identity theft. Additionally, we use your data to comply with legal requirements, ensuring that we follow necessary laws and regulations in providing our service.

3. How We Share Your Information

• We do not sell or rent personal data.
• Data is shared only when required by law or to prevent fraud.

At Kapuwek.com, we value your privacy and are committed to safeguarding your personal information. We do not sell or rent any personal data to third parties under any circumstances. Your data is shared only in specific situations where it is legally required or necessary to protect against fraud. For example, we may share information with law enforcement authorities if required by law or to prevent fraudulent activities on our platform. Rest assured, your information will never be shared or sold for marketing or other unrelated purposes.

4. Data Protection & Security

• Passwords are encrypted and securely stored.
• We use security measures to prevent unauthorized access.

We take the protection of your personal data seriously. To ensure your information remains secure, all passwords are encrypted and stored securely within our systems. Additionally, we implement various security measures to prevent unauthorized access to your data. This includes using advanced encryption techniques, secure storage protocols, and regular security audits to minimize risks. While we strive to maintain the highest level of protection, it is important to remember that no system is completely immune to potential threats. However, we are committed to doing everything possible to safeguard your information.

5. User Responsibilities

• Users are responsible for keeping their login details secure.
• Users should be cautious while sharing personal information with others.

As a user, it is your responsibility to keep your login credentials, such as your username and password, secure. Do not share your login details with others, and make sure to use strong, unique passwords to protect your account from unauthorized access. Additionally, you should be cautious when sharing any personal information with other users on the platform. While we take measures to ensure security, it’s important to remember that you are responsible for your own safety and privacy. Always be mindful of what you share and who you share it with, both on the platform and in any interactions that may take place offline.

6. Legal Disclaimer

• We are not responsible for user interactions outside our platform.
• Users are responsible for their own safety in meetings or communications.

We are not responsible for any interactions or communications that take place outside of our platform. Once users move beyond our platform, such as meeting in person or communicating through external channels, we are no longer able to monitor or ensure the safety of those interactions. Users are fully responsible for their own safety during meetings or any communication with others, whether online or offline. We strongly advise users to exercise caution and take necessary precautions when meeting someone for the first time or sharing personal information. We do not take responsibility for any incidents, misunderstandings, or risks that may arise from interactions that happen outside of our service.

7. Policy Changes

• We may update this Privacy Policy at any time without notice.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. As our services evolve or in response to changes in legal, regulatory, or operational requirements, we may need to revise the policy. It's important for users to regularly review this page to stay informed of any updates. By continuing to use our services after any changes are made, users automatically agree to the updated Privacy Policy. We recommend checking this page periodically to ensure that you are aware of the most current version of our privacy practices.